HTC: Has NO Support when called about possible updates
A HTC customer review by GetHuman user ~Richard Campbell from November 18th, 2017
Background on ~Richard Campbell's case
GetHuman: ~Richard Campbell - can you tell our other HTC customers when your case took place?
~Richard Campbell: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to HTC, and if so, how?
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Campbell a list of common HTC problems)
~Richard Campbell: "Warranty claim" was why I was trying to call.
~Richard Campbell's review of HTC customer service
GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Campbell: Has NO Support when called about possible updates
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~Richard Campbell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Campbell: I'd give them a four out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~Richard Campbell: For that I would say three out of five.
GetHuman: And finally- any advice for other HTC customers?
~Richard Campbell: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Campbell taken from his HTC customer service problem that occurred on November 11th, 2017.