Hancockfabrics.com: I had the worst experience at the store in Reyn...

A Hancockfabrics.com customer review by GetHuman user GetHuman-406670 from November 24th, 2017

Background on GetHuman-406670's case

GetHuman: GetHuman-406670 - can you tell our other Hancockfabrics.com customers when your case took place?
GetHuman-406670: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Hancockfabrics.com, and if so, how?
GetHuman-406670: I used the 877-322-7427 number I found for on the GetHuman Hancockfabrics.com customer phone number page I was on: Hancockfabrics.com Customer Service Phone Number
GetHuman: And which of these common Hancockfabrics.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406670 a list of common Hancockfabrics.com problems)
GetHuman-406670: "Warranty claim" was why I was trying to call.

GetHuman-406670's review of Hancockfabrics.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Hancockfabrics.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406670: I had the worst experience at the store in Reynolda Rd in Winston Salem NC. The lady that attended to me constantly complained in a laud voice and embarrassed me with some comments in front of the other customers. I don't recommend the store to anyone unless they screen or educate better their employees.
GetHuman: Let's quantify your experience contacting Hancockfabrics.com. On a scale of 1 to 5, how easy is it go get help on a Hancockfabrics.com problem?
GetHuman-406670: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406670: I'd give them a three out of five on communication.
GetHuman: And what about Hancockfabrics.com's ability to quickly and effectively address your problem?
GetHuman-406670: For that I would say two out of five.
GetHuman: And finally- any advice for other Hancockfabrics.com customers?
GetHuman-406670: Call them early in the day or late. Don't forget any personal or account information you might need for Hancockfabrics.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406670 taken from his Hancockfabrics.com customer service problem that occurred on November 15th, 2017.

Hancockfabrics.com

2.50 of 5 stars | 15 reviews

GetHuman-406670's Hancockfabrics.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hancockfabrics.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hancockfabrics.com in any way.

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