Harley Davidson: Got attitude. Purchased New Ultra in April. Hav...
A Harley Davidson customer review by GetHuman user ~Future Honda Owner from November 16th, 2017
Background on ~Future Honda Owner's case
GetHuman: ~Future Honda Owner - can you tell our other Harley Davidson customers when your case took place?
~Future Honda Owner: Yup. It was late at night, on November 6th.
GetHuman: Did you reach out to Harley Davidson, and if so, how?
GetHuman: And which of these common Harley Davidson customer issues best describes the reason you wanted to talk to them?
(Shows ~Future Honda Owner a list of common Harley Davidson problems)
~Future Honda Owner: "Returns" was why I was trying to call.
~Future Honda Owner's review of Harley Davidson customer service
GetHuman: So how would you sum up your experience for GetHuman's Harley Davidson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Future Honda Owner: Got attitude. Purchased New Ultra in April. Have had it * days. In shop fixing the suspension rest of time. When called customer service, basically not their problem. Each store is independent.
GetHuman: Let's quantify your experience contacting Harley Davidson. On a scale of 1 to 5, how easy is it go get help on a Harley Davidson problem?
~Future Honda Owner: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Future Honda Owner: I'd give them a one out of five on communication.
GetHuman: And what about Harley Davidson's ability to quickly and effectively address your problem?
~Future Honda Owner: For that I would say one out of five.
GetHuman: And finally- any advice for other Harley Davidson customers?
~Future Honda Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Harley Davidson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Future Honda Owner taken from his Harley Davidson customer service problem that occurred on November 6th, 2017.