Health Net: Did not even get helped, was on hold then disco...

A Health Net customer review by GetHuman user GetHuman-272036 from November 19th, 2017

Background on GetHuman-272036's case

GetHuman: GetHuman-272036 - can you tell our other Health Net customers when your case took place?
GetHuman-272036: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Health Net, and if so, how?
GetHuman-272036: I used the 800-839-2172 number I found for on the GetHuman Health Net customer phone number page I was on: Health Net Customer Service Phone Number
GetHuman: And which of these common Health Net customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-272036 a list of common Health Net problems)
GetHuman-272036: "Make/Chase a claim" was why I was trying to call.

GetHuman-272036's review of Health Net customer service

GetHuman: So how would you sum up your experience for GetHuman's Health Net customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-272036: Did not even get helped, was on hold then disconnected.,
GetHuman: Let's quantify your experience contacting Health Net. On a scale of 1 to 5, how easy is it go get help on a Health Net problem?
GetHuman-272036: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-272036: I'd give them a one out of five on communication.
GetHuman: And what about Health Net's ability to quickly and effectively address your problem?
GetHuman-272036: For that I would say four out of five.
GetHuman: And finally- any advice for other Health Net customers?
GetHuman-272036: Call them early in the day or late. Don't forget any personal or account information you might need for Health Net to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-272036 taken from his Health Net customer service problem that occurred on November 18th, 2017.

Health Net

3.00 of 5 stars | 44 reviews

GetHuman-272036's Health Net Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Health Net, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Health Net in any way.

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