Health Net: much better than the ***-**** number, talked wi...

A Health Net customer review by GetHuman user ~ramroot from November 28th, 2017

Background on ~ramroot's case

GetHuman: ~ramroot - can you tell our other Health Net customers when your case took place?
~ramroot: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Health Net, and if so, how?
~ramroot: I used the 800-839-2172 number I found for on the GetHuman Health Net customer phone number page I was on: Health Net Customer Service Phone Number
GetHuman: And which of these common Health Net customer issues best describes the reason you wanted to talk to them?
(Shows ~ramroot a list of common Health Net problems)
~ramroot: "Coverage question" was why I was trying to call.

~ramroot's review of Health Net customer service

GetHuman: So how would you sum up your experience for GetHuman's Health Net customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ramroot: much better than the ***-**** number, talked with helpful rep who transferred me to claims
GetHuman: Let's quantify your experience contacting Health Net. On a scale of 1 to 5, how easy is it go get help on a Health Net problem?
~ramroot: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ramroot: I'd give them a five out of five on communication.
GetHuman: And what about Health Net's ability to quickly and effectively address your problem?
~ramroot: For that I would say five out of five.
GetHuman: And finally- any advice for other Health Net customers?
~ramroot: Call them early in the day or late. Don't forget any personal or account information you might need for Health Net to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ramroot taken from his Health Net customer service problem that occurred on November 25th, 2017.

Health Net

3.00 of 5 stars | 44 reviews

~ramroot's Health Net Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Health Net, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Health Net in any way.

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