HealthCare.gov: pressing "*" worked perfectly! Thank you! I was...
A HealthCare.gov customer review by GetHuman user ~tax pro from November 26th, 2017
Background on ~tax pro's case
GetHuman: ~tax pro - can you tell our other HealthCare.gov customers when your case took place?
~tax pro: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~tax pro a list of common HealthCare.gov problems)
~tax pro: "Apply for coverage" was why I was trying to call.
~tax pro's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tax pro: pressing "*" worked perfectly! Thank you! I was able to speak to someone quickly
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~tax pro: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tax pro: I'd give them a four out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~tax pro: For that I would say three out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~tax pro: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tax pro taken from his HealthCare.gov customer service problem that occurred on November 18th, 2017.