HealthCare.gov: This girl I spoke with wasn't very knowledgeabl...

A HealthCare.gov customer review by GetHuman user ~Jessica from November 26th, 2017

Background on ~Jessica's case

GetHuman: ~Jessica - can you tell our other HealthCare.gov customers when your case took place?
~Jessica: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
~Jessica: I used the 800-318-2596 number I found for on the GetHuman HealthCare.gov customer phone number page I was on: HealthCare.gov Customer Service Phone Number
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica a list of common HealthCare.gov problems)
~Jessica: "Cancel coverage" was why I was trying to call.

~Jessica's review of HealthCare.gov customer service

GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica: This girl I spoke with wasn't very knowledgeable about anything! Asked a few very simple questions and she babbled the same thing each time. Frustrated!!!
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Jessica: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica: I'd give them a three out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Jessica: For that I would say two out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Jessica: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica taken from his HealthCare.gov customer service problem that occurred on November 19th, 2017.

HealthCare.gov

1.35 of 5 stars | 143 reviews

~Jessica's HealthCare.gov Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HealthCare.gov, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HealthCare.gov in any way.

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