HealthCare.gov: They need to hire competent people. I was told...
A HealthCare.gov customer review by GetHuman user ~worthless nut from ohio from November 26th, 2017
Background on ~worthless nut from ohio's case
GetHuman: ~worthless nut from ohio - can you tell our other HealthCare.gov customers when your case took place?
~worthless nut from ohio: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~worthless nut from ohio a list of common HealthCare.gov problems)
~worthless nut from ohio: "Complaint" was why I was trying to call.
~worthless nut from ohio's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worthless nut from ohio: They need to hire competent people. I was told it takes *-* days to put info in computer, a week later it still has not been processed have nit received... I have a card w sig. that they did. Terrible is all I can say. guess they want me to go another month w*o the help. they can stuff I'm sorry where the sun don't shine
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~worthless nut from ohio: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worthless nut from ohio: I'd give them a four out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~worthless nut from ohio: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~worthless nut from ohio: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~worthless nut from ohio taken from his HealthCare.gov customer service problem that occurred on November 17th, 2017.