Hertz - Customer Support: Hertz has been messing around with a $**** char...

A Hertz - Customer Support customer review by GetHuman user ~DUGAN from November 19th, 2017

Background on ~DUGAN's case

GetHuman: ~DUGAN - can you tell our other Hertz - Customer Support customers when your case took place?
~DUGAN: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
~DUGAN: I used a phone number I found on the GetHuman Hertz - Customer Support customer service contact info page: Contact Hertz - Customer Support Customer Service
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~DUGAN a list of common Hertz - Customer Support problems)
~DUGAN: "Loyalty program" was why I was trying to call.

~DUGAN's review of Hertz - Customer Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DUGAN: Hertz has been messing around with a $**** charge for a * day rental. The issue has been going on for over * months. No one at Hertz has given an answer that has proven to be truthful. Today they told me it was fixed - today. Do I believe it.? NO!!!!!*No way to accelerate a complaint either. Pretty awful results - and so the result from this customer is a FOREVER LOST CUSTOMER!!
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~DUGAN: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DUGAN: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~DUGAN: For that I would say four out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~DUGAN: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DUGAN taken from his Hertz - Customer Support customer service problem that occurred on November 10th, 2017.

Hertz - Customer Support

1.92 of 5 stars | 74 reviews

~DUGAN's Hertz - Customer Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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