Hertz - Customer Support: The customer service person was helpful and set...

A Hertz - Customer Support customer review by GetHuman user ~Enterprise Fan from November 26th, 2017

Background on ~Enterprise Fan's case

GetHuman: ~Enterprise Fan - can you tell our other Hertz - Customer Support customers when your case took place?
~Enterprise Fan: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
~Enterprise Fan: I used a phone number I found on the GetHuman Hertz - Customer Support customer service contact info page: Contact Hertz - Customer Support Customer Service
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Enterprise Fan a list of common Hertz - Customer Support problems)
~Enterprise Fan: "Missing item" was why I was trying to call.

~Enterprise Fan's review of Hertz - Customer Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Enterprise Fan: The customer service person was helpful and set up a reimbursement to my card that the counter person at the airport should have done in the first place. However Hertz policy of having to wait *-** days before it's completed is frustrating.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Enterprise Fan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Enterprise Fan: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Enterprise Fan: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Enterprise Fan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Enterprise Fan taken from his Hertz - Customer Support customer service problem that occurred on November 24th, 2017.

Hertz - Customer Support

1.92 of 5 stars | 74 reviews

~Enterprise Fan's Hertz - Customer Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hertz - Customer Support, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hertz - Customer Support in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!