Hertz Customer Reviews

HomeRead Customer ReviewsHertz Customer Reviews

Hertz Ratings Summary

SUPPORT QUALITY
3.0
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
21.5
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


See how Hertz has done over time on our Hertz ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Hertz too - we need to keep each other informed!


Recent Hertz Reviews 1 - 15 of 20

Write your own review... 

 by Anonymous - from 8 days ago

Only for navigating the page... Read full review ›
Write your own review... 

 by TT - from 1 mo ago

talked to Kristie J. first it took 14 min waiting. second, she too so long to answer every chat lines. third she did not know what to and ga Read full review ›
Write your own review... 

 by Anonymous - from 7 mos ago

very fast, very helpful Read full review ›
Write your own review... 

 by casualrenter - from 8 mos ago

Had a flat tire and agent worked out car exchange with the nearest location for the next day. Had name and location phone number for follo Read full review ›
Write your own review... 

 by Anonymous - from 8 mos ago

still connected to multiple departments before billing problem resolved Read full review ›
Write your own review... 

 by jimfrac - from 8 mos ago

Whatever Read full review ›
Write your own review... 

 by Coyote63 - from 9 mos ago

The Manager Associate (Jennifer R.) at Warner Robins, GA office was the best customer service I've experienced. She was courteous, pleasant Read full review ›
Write your own review... 

 by rosemalone1 - from 10 mos ago

I reserved a mini van on 06/04/2011,went to pick it up at noon as scheduled at A&B CarStar,8200 Wornall Rd in K.C.MO.on 07/05/11. When I arr Read full review ›
Write your own review... 

 by easywordsplz - from 10 mos ago

booked a car at one location, during my trip circumstances changed and needed to return my car to another hertz location. (which you can do) Read full review ›
Write your own review... 

 by smuckola - from 10 mos ago

thanks! Read full review ›
Write your own review... 

 by scottst - from 1 yr ago

Hertz is always excellent. Amazing customer service. They have a decent phone tree too. But the agents are great. Read full review ›
Write your own review... 

 by Sherrishera - from 1 yr ago

If not for 3rd party consumer advocates my complaints would be on deaf ears. Waited forever, double booked my car, shuffled me from car to c Read full review ›
Write your own review... 

 by ruindamood - from 1 yr ago

Booked a Hertz vehicle via Hotwire for 2 weeks; but did not need car for full two weeks. Hertz jacked up the price and did not honor the or Read full review ›
Write your own review... 

 by Anonymous - from 1 yr ago

It could have been better Read full review ›
Write your own review... 

 by none - from 2 yrs ago

Answered in 7 minutes, transfer took 3 more. Didn't get the answer I was hoping for, but that wasn't the agent's fault Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Hertz information besides reviews

Most commonly sought information by Hertz customers looking for reviews
Share with friends
Improve support for you and others - How
Follow us
Get Mobile