by small45
- 1 year ago
“HP turned a simple problem into a nightmare. An $88 printer was DOA. I had to spend over 4 hours talking to Customer Service. They did not return calls as promised. Had to call them again & again. C.S. promised to take care of authorizing a return, but never did. i finally found the web address of their return center & spent over 30 minutes "chatting". They refused to take the return because it was over the 21 day period they allow. Only it wasn't if you count the notification time as the week I spent talking to customer service. Then I called a number the chat person gave me & spent another 45 minutes on the phone before they told me they could not take the return because it was over the 21 day period they allow. Then I waited another 20 minutes before a supervisor came on the line, and finally authorized the return.
Anybody who buys from HP should have their head examined. HP, and American Corporations in general, have given new meaning to the Reagan slogan "just say no
”
-
Overall Quality
-
Communication
-
Waited
300 mins