HP: They suposed to fix my computer Lap top and the...

A HP customer review by GetHuman user ~Nina or Insulation code 1952 from November 25th, 2017

Background on ~Nina or Insulation code 1952's case

GetHuman: ~Nina or Insulation code 1952 - can you tell our other HP customers when your case took place?
~Nina or Insulation code 1952: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to HP, and if so, how?
~Nina or Insulation code 1952: I used the 800-752-0900 number I found for on the GetHuman HP customer phone number page I was on: HP Customer Service Phone Number
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Nina or Insulation code 1952 a list of common HP problems)
~Nina or Insulation code 1952: "Device Support" was why I was trying to call.

~Nina or Insulation code 1952's review of HP customer service

GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nina or Insulation code 1952: They suposed to fix my computer Lap top and the User name was changed and so the computer wont open up it says pass words wrong and I paid for service phone *** *** ****
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Nina or Insulation code 1952: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nina or Insulation code 1952: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Nina or Insulation code 1952: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Nina or Insulation code 1952: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nina or Insulation code 1952 taken from his HP customer service problem that occurred on November 21st, 2017.

HP

2.69 of 5 stars | 298 reviews

~Nina or Insulation code 1952's HP Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HP, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HP in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!