HP: Did not have to hold more than ** seconds.
A HP customer review by GetHuman user ~LUCAS EAGLEROCK from November 28th, 2017
Background on ~LUCAS EAGLEROCK's case
GetHuman: ~LUCAS EAGLEROCK - can you tell our other HP customers when your case took place?
~LUCAS EAGLEROCK: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~LUCAS EAGLEROCK a list of common HP problems)
~LUCAS EAGLEROCK: "Refund a Charge" was why I was trying to call.
~LUCAS EAGLEROCK's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LUCAS EAGLEROCK: Did not have to hold more than ** seconds.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~LUCAS EAGLEROCK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LUCAS EAGLEROCK: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~LUCAS EAGLEROCK: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~LUCAS EAGLEROCK: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LUCAS EAGLEROCK taken from his HP customer service problem that occurred on November 18th, 2017.