HigherOne: Laura helped me with my card issue

A HigherOne customer review by GetHuman user ~lulu the unicorn from November 20th, 2017

Background on ~lulu the unicorn's case

GetHuman: ~lulu the unicorn - can you tell our other HigherOne customers when your case took place?
~lulu the unicorn: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to HigherOne, and if so, how?
~lulu the unicorn: I used the 855-327-9411 number I found for on the GetHuman HigherOne customer phone number page I was on: HigherOne Customer Service Phone Number
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~lulu the unicorn a list of common HigherOne problems)
~lulu the unicorn: "Eligibility question" was why I was trying to call.

~lulu the unicorn's review of HigherOne customer service

GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lulu the unicorn: Laura helped me with my card issue
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~lulu the unicorn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lulu the unicorn: I'd give them a one out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~lulu the unicorn: For that I would say four out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~lulu the unicorn: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lulu the unicorn taken from his HigherOne customer service problem that occurred on November 19th, 2017.

HigherOne

2.56 of 5 stars | 93 reviews

~lulu the unicorn's HigherOne Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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