HigherOne: great customer service
A HigherOne customer review by GetHuman user ~britney sullivan from November 25th, 2017
Background on ~britney sullivan's case
GetHuman: ~britney sullivan - can you tell our other HigherOne customers when your case took place?
~britney sullivan: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~britney sullivan a list of common HigherOne problems)
~britney sullivan: "Request a loan" was why I was trying to call.
~britney sullivan's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~britney sullivan: great customer service
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~britney sullivan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~britney sullivan: I'd give them a four out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~britney sullivan: For that I would say five out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~britney sullivan: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~britney sullivan taken from his HigherOne customer service problem that occurred on November 19th, 2017.