HomeDepot.com: Appliance purchase

A HomeDepot.com customer review by GetHuman user GetHuman-202189 from November 16th, 2017

Background on GetHuman-202189's case

GetHuman: GetHuman-202189 - can you tell our other HomeDepot.com customers when your case took place?
GetHuman-202189: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to HomeDepot.com, and if so, how?
GetHuman-202189: I used a phone number I found on the GetHuman HomeDepot.com customer service contact info page: Contact HomeDepot.com Customer Service
GetHuman: And which of these common HomeDepot.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-202189 a list of common HomeDepot.com problems)
GetHuman-202189: "Cancel order" was why I was trying to call.

GetHuman-202189's review of HomeDepot.com customer service

GetHuman: So how would you sum up your experience for GetHuman's HomeDepot.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-202189: Appliance purchase
GetHuman: Let's quantify your experience contacting HomeDepot.com. On a scale of 1 to 5, how easy is it go get help on a HomeDepot.com problem?
GetHuman-202189: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-202189: I'd give them a three out of five on communication.
GetHuman: And what about HomeDepot.com's ability to quickly and effectively address your problem?
GetHuman-202189: For that I would say four out of five.
GetHuman: And finally- any advice for other HomeDepot.com customers?
GetHuman-202189: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HomeDepot.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-202189 taken from his HomeDepot.com customer service problem that occurred on November 10th, 2017.

HomeDepot.com

1.75 of 5 stars | 28 reviews

GetHuman-202189's HomeDepot.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HomeDepot.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HomeDepot.com in any way.

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