Hot Topic: Very Friendly and (as far as I could tell) US b...

A Hot Topic customer review by GetHuman user ~leroytheotter from November 15th, 2017

Background on ~leroytheotter's case

GetHuman: ~leroytheotter - can you tell our other Hot Topic customers when your case took place?
~leroytheotter: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Hot Topic, and if so, how?
~leroytheotter: I used the 800-892-8674 number I found for on the GetHuman Hot Topic customer phone number page I was on: Hot Topic Customer Service Phone Number
GetHuman: And which of these common Hot Topic customer issues best describes the reason you wanted to talk to them?
(Shows ~leroytheotter a list of common Hot Topic problems)
~leroytheotter: "Overcharge/Strange charge" was why I was trying to call.

~leroytheotter's review of Hot Topic customer service

GetHuman: So how would you sum up your experience for GetHuman's Hot Topic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leroytheotter: Very Friendly and (as far as I could tell) US based (or Indian's with perfect American English). Resolved my problem quickly and effectively.
GetHuman: Let's quantify your experience contacting Hot Topic. On a scale of 1 to 5, how easy is it go get help on a Hot Topic problem?
~leroytheotter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leroytheotter: I'd give them a two out of five on communication.
GetHuman: And what about Hot Topic's ability to quickly and effectively address your problem?
~leroytheotter: For that I would say one out of five.
GetHuman: And finally- any advice for other Hot Topic customers?
~leroytheotter: Call them early in the day or late. Don't forget any personal or account information you might need for Hot Topic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leroytheotter taken from his Hot Topic customer service problem that occurred on November 13th, 2017.

Hot Topic

2.00 of 5 stars | 11 reviews

~leroytheotter's Hot Topic Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hot Topic, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hot Topic in any way.

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