Hotels.com Customer Reviews

“This number was effective. I did not wait long to reach a representative, although I had to go through several prompts to get to my issue.” Read full review ›

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by jim - from 3 mos ago

“I spoke to three representatives about an overcharge. None of them spoke english as a first language. I finally gave up and called my cred” Read full review ›

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by Anonymous - from 4 mos ago

“uncaring,unaccommodating to request” Read full review ›

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by nene5682 - from 4 mos ago

“the representative i just talked to is very uncaring and not accommodating,just ignored my request ” Read full review ›

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by Anonymous - from 5 mos ago

“can't speak english and can't get anything resolved, they are not honest about their rebate policy, beware!” Read full review ›

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by unpleasant experience - from 5 mos ago

“Their representative promised you they will match price don't believe them. They're whole bunch of crooks they just lied to you and when y” Read full review ›

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by Anonymous2 - from 6 mos ago

“Still waiting for a details regarding a discount offered when the vacation was booked. Might have been a scam. Talked to 4 representatives” Read full review ›

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by Justice - from 6 mos ago

“Don't be fooled by the online code of getting $10 off to book a hotel room via Hotels.com. It's all cheating. Stay away from Hotels.com.” Read full review ›

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by Kim - from 7 mos ago

“Hotels.com sucks! They say on their website that they guarantee price match. That is a total lie as they would not do that for me when I f” Read full review ›

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by frankiemo - from 7 mos ago

“Made a reservation for Ocean City MD in October, and was told about a hotel with good ratings and was promised an ocean view i reviewed the ” Read full review ›

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by Matteson, IL worst - from 8 mos ago

“Requested non-smoking room two weeks in advance. Nvere got it!” Read full review ›

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by Furious - from 8 mos ago

“Received receipt at hotel. Was charged on $61.00 more on my credit card than the cost of the room. When asked for refund, they told me that ” Read full review ›

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by Hotels.com SUCKS! - from 8 mos ago

“Customer Serivice had me on hold for almost 8 hours!!!!!! No one picked up the telephone! This is unacceptable - why do you treat your custo” Read full review ›

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by winnifred - from 9 mos ago

“Will never use again, who needs this lying middle-man agency. Reservation lost, card over-charged, we are in dispute. Referred to sister hot” Read full review ›

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by oacdude - from 9 mos ago

“The worst company I have ever dealt with. They lie and over charge your credit card. ” Read full review ›

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