Hotmail: After following the instructions you list, I wa...

A Hotmail customer review by GetHuman user ~Locked Out from November 25th, 2017

Background on ~Locked Out's case

GetHuman: ~Locked Out - can you tell our other Hotmail customers when your case took place?
~Locked Out: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hotmail, and if so, how?
~Locked Out: I used a help page I found on the GetHuman Hotmail customer service contact info page: Contact Hotmail Customer Service
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~Locked Out a list of common Hotmail problems)
~Locked Out: "Hacked Account" was why I was trying to contact.

~Locked Out's review of Hotmail customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Locked Out: After following the instructions you list, I was told to go to the website and the call was ended.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~Locked Out: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Locked Out: I'd give them a one out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~Locked Out: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~Locked Out: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Locked Out taken from his Hotmail customer service problem that occurred on November 18th, 2017.

Hotmail

1.38 of 5 stars | 203 reviews

~Locked Out's Hotmail Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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