Hotwire Customer Reviews

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Hotwire Ratings Summary

SUPPORT QUALITY
2.3
OUT OF 5
COMMUNICATION
2.4
OUT OF 5
RESPONSIVENESS
27.2
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


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Recent Hotwire Reviews 1 - 15 of 49

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 by mrsabh - from 4 days ago

I was put on hold 3 times and HUNG UP ON ALL 3 times!!! They don't know what to do, so they put you on hold, let time pass, then hang up! Read full review ›
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 by rm5326 - from 18 days ago

terrible terrible service switched and hung up on while waiting and being transferred not helpful at all Read full review ›
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 by dependent11 - from 25 days ago

I WAITED OVER AN HOUR TO TALK TO SOMEONE. I WAS TRANSFERRED TO 8 DIFFERENT PEOPLE. MY PROBLEM WAS NOT RESOLVED. Read full review ›
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 by Ann - from 1 mo ago

I want to talk eith somebofy because I have a problem and I can talk only with a voicemail!!!!! Terrible! Read full review ›
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 by Scott - from 1 mo ago

Tried to get billing information on a trip taken. Routed to Philippines every time , transferred to four departments , then put back to orig Read full review ›
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 by deborah reyes - from 1 mo ago

They got my money the motel never charged me but hotwire have not gave me back my money they keep me on hold 20min then hang up while waitin Read full review ›
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 by Anonymous - from 1 mo ago

Extremely helpful in getting me a refund when I needed to cancel a reservation. Read full review ›
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 by Anonymous - from 1 mo ago

Solo en espera Read full review ›
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 by laxlatin39 - from 1 mo ago

I NEVER GOING TO USE HOTWIRE AGAIN. NEVER GOT A LIVE PERSON. HORRIBLE EXPERIENCE WITH THE HOTEL. I CALLED SEVERAL TIMES AND THEY ANSWER IN M Read full review ›
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 by Alive - from 2 mos ago

Not cool Read full review ›
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 by wordsofmisso - from 2 mos ago

I just booked a trip for 8 spend well over $2000.00 was told that the hold time was 2 mins. Waited over 51 before hanging up as I can't hold Read full review ›
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 by desi - from 2 mos ago

they seriously should better train their reps on how to respect Read full review ›
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 by Unbelievably Horrible Se... - from 3 mos ago

I have booked hotels for 5 years using Hotwire. I recently booked a room & was put in a hotel where I once stayed & had my vehicle broken in Read full review ›
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 by Anonymous - from 3 mos ago

I am dealing with ID theft and hotwire was used with my name. This is NOT customer service they are not even in the United States no supervi Read full review ›
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 by Unhappy - from 3 mos ago

Never got to speak to a person; was told by recording to book on the website Read full review ›
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