Hotwire Customer Reviews

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Hotwire Ratings Summary

SUPPORT QUALITY
2.3
OUT OF 5
COMMUNICATION
2.5
OUT OF 5
RESPONSIVENESS
25.2
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


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Recent Hotwire Reviews 1 - 15 of 49

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 by Ann - from 5 days ago

I want to talk eith somebofy because I have a problem and I can talk only with a voicemail!!!!! Terrible! Read full review ›
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 by Scott - from 13 days ago

Tried to get billing information on a trip taken. Routed to Philippines every time , transferred to four departments , then put back to orig Read full review ›
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 by deborah reyes - from 18 days ago

They got my money the motel never charged me but hotwire have not gave me back my money they keep me on hold 20min then hang up while waitin Read full review ›
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 by Anonymous - from 18 days ago

Extremely helpful in getting me a refund when I needed to cancel a reservation. Read full review ›
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 by Anonymous - from 20 days ago

Solo en espera Read full review ›
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 by laxlatin39 - from 23 days ago

I NEVER GOING TO USE HOTWIRE AGAIN. NEVER GOT A LIVE PERSON. HORRIBLE EXPERIENCE WITH THE HOTEL. I CALLED SEVERAL TIMES AND THEY ANSWER IN M Read full review ›
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 by Alive - from 1 mo ago

Not cool Read full review ›
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 by wordsofmisso - from 1 mo ago

I just booked a trip for 8 spend well over $2000.00 was told that the hold time was 2 mins. Waited over 51 before hanging up as I can't hold Read full review ›
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 by desi - from 1 mo ago

they seriously should better train their reps on how to respect Read full review ›
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 by Unbelievably Horrible Se... - from 2 mos ago

I have booked hotels for 5 years using Hotwire. I recently booked a room & was put in a hotel where I once stayed & had my vehicle broken in Read full review ›
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 by Anonymous - from 2 mos ago

I am dealing with ID theft and hotwire was used with my name. This is NOT customer service they are not even in the United States no supervi Read full review ›
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 by Unhappy - from 2 mos ago

Never got to speak to a person; was told by recording to book on the website Read full review ›
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 by elberta - from 2 mos ago

Waited over an hour one night, still couldn't get through. Average of half hour for other calls. Read full review ›
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 by shining star - from 2 mos ago

I talked with two different people in some other country and they could not understand my problem. They could talk English but had no unders Read full review ›
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 by mmc - from 2 mos ago

I was surprised at how quickly I managed to get through to customer service. I called the listed number and was transferred to the correct d Read full review ›
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