Hotwire Customer Reviews

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Hotwire Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.3
OUT OF 5
RESPONSIVENESS
29.1
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


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Recent Hotwire Reviews 1 - 15 of 84

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 by anonymous - from 11 days ago

All agents are in the Phillipines. Bad connection and they don't abide by the US rules. They give you the best deal on hotels that are unde Read full review ›
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 by Anonymous - from 17 days ago

I was being transfered and was disconnected after being on hold 15 mins Read full review ›
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 by Anonymous - from 21 days ago

Kept getting transferred and put on hold by people who could not help. Total time is currently 6 + hours and still not resolved!!!!!!!! Read full review ›
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 by me - from 30 days ago

I've now called four times for same issue, was transferred after long hold, they took info and then hung up on me. Read full review ›
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 by melliemel - from 30 days ago

I've now called four times for same issue, was transferred after long hold, they took info and then hung up on me. Read full review ›
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 by Anonymous - from 30 days ago

I've now called four times for same issue, was transferred after long hold, they took info and then hung up on me. Read full review ›
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 by Anonymous - from 1 mo ago

They screwed up my vacation and would not make good on it. Transferred to 4 different people and still no resolution after 2 1/2 hours on t Read full review ›
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 by Anonymous - from 1 mo ago

repres RUDDY, Jim, trasfieren d 1 dept a otro sin resultados, en espera demaciados desde celulares se calienta. no hay respuestas.(REPRESENT Read full review ›
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 by LoriKitzmiller - from 1 mo ago

Calling them for a guest, hotwire overbooked our hotel. Guest ended up with no where to stay because no one seemed to be able to help, kept Read full review ›
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 by thact - from 1 mo ago

Was on hold for 32 minutes. Agent took my information and then was disconnected. Thought maybe agent would call back but did not. Called ag Read full review ›
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 by Anonymous - from 2 mos ago

on hold then they hang up on you Read full review ›
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 by madan - from 2 mos ago

the call goes blank all of sudden Read full review ›
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 by mrsabh - from 2 mos ago

I was put on hold 3 times and HUNG UP ON ALL 3 times!!! They don't know what to do, so they put you on hold, let time pass, then hang up! Read full review ›
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 by rm5326 - from 2 mos ago

terrible terrible service switched and hung up on while waiting and being transferred not helpful at all Read full review ›
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 by dependent11 - from 3 mos ago

I WAITED OVER AN HOUR TO TALK TO SOMEONE. I WAS TRANSFERRED TO 8 DIFFERENT PEOPLE. MY PROBLEM WAS NOT RESOLVED. Read full review ›
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