Hotwire Customer Reviews

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Hotwire Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
24.1
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Hotwire Reviews 1 - 15 of 49

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 by Unbelievably Horrible Se... - from 7 days ago

I have booked hotels for 5 years using Hotwire. I recently booked a room & was put in a hotel where I once stayed & had my vehicle broken in Read full review ›
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 by Anonymous - from 10 days ago

I am dealing with ID theft and hotwire was used with my name. This is NOT customer service they are not even in the United States no supervi Read full review ›
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 by Unhappy - from 13 days ago

Never got to speak to a person; was told by recording to book on the website Read full review ›
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 by elberta - from 16 days ago

Waited over an hour one night, still couldn't get through. Average of half hour for other calls. Read full review ›
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 by shining star - from 22 days ago

I talked with two different people in some other country and they could not understand my problem. They could talk English but had no unders Read full review ›
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 by mmc - from 24 days ago

I was surprised at how quickly I managed to get through to customer service. I called the listed number and was transferred to the correct d Read full review ›
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 by glorimar070 - from 27 days ago

Very bad customer service, wasting time on the phone. Read full review ›
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 by Bill G and family - from 30 days ago

Ridiculous wait time and a waste of time, because they did nothing to resolve my problem! Read full review ›
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 by Anonymous - from 1 mo ago

Wait time was horrible. Staff are not trained well in communicating properly with the customer. If they are looking at something on their co Read full review ›
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 by Anonymous - from 1 mo ago

they just transferred me to another number that didn't pick up. Read full review ›
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 by fh f2f vd :/ - from 1 mo ago

Bad customer . Service Read full review ›
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 by rosa pagovich - from 4 mos ago

son una empresa con muy poco profesionalismo y sin sentido humano hicimos una reservacion para la aeñora Rosa pagovich levinsky para viaj Read full review ›
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 by Anonymous - from 5 mos ago

i have been on hold formore than 15minutes. My time is valuable as well. Read full review ›
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 by Anonymous - from 6 mos ago

Third party reservation companies are terrible. ALL OF THEM Read full review ›
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 by ESPERANZA MEJIA - from 6 mos ago

buenos días Read full review ›
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