Hotwire Customer Reviews

HomeRead Customer ReviewsHotwire Customer Reviews

Hotwire Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
23.9
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


See how Hotwire has done over time on our Hotwire ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Hotwire too - we need to keep each other informed!


Recent Hotwire Reviews 1 - 15 of 49

Write your own review... 

 by rosa pagovich - from 1 mo ago

son una empresa con muy poco profesionalismo y sin sentido humano hicimos una reservacion para la aeñora Rosa pagovich levinsky para viaj Read full review ›
Write your own review... 

 by Anonymous - from 2 mos ago

i have been on hold formore than 15minutes. My time is valuable as well. Read full review ›
Write your own review... 

 by Anonymous - from 3 mos ago

Third party reservation companies are terrible. ALL OF THEM Read full review ›
Write your own review... 

 by ESPERANZA MEJIA - from 3 mos ago

buenos días Read full review ›
Write your own review... 

 by Anonymous - from 3 mos ago

Your recording on the phone sort of puts you in a loop until you get a real person Read full review ›
Write your own review... 

 by Vahnyyz - from 4 mos ago

This service is absolutely amazing, even if I had to wait to get to someone, this process lets me actually WORK and get things done while th Read full review ›
Write your own review... 

 by Anonymous - from 5 mos ago

Great service thanks Read full review ›
Write your own review... 

 by Anonymous - from 5 mos ago

checking seat numbers, all went great Read full review ›
Write your own review... 

 by Lisa - from 6 mos ago

Waited for over 20 minutes to speak to someone about the hotel that was picked for us which is disgusting & going to ruin our trip because I Read full review ›
Write your own review... 

 by Jim - from 6 mos ago

Hotwire is a ripoff company and will not stand behind their product. Do not use them. Read full review ›
Write your own review... 

 by Anonymous - from 6 mos ago

Andy is awesome! Helped us understand our error and eager to do the best for us. He is a keeper! Read full review ›
Write your own review... 

 by Anonymous - from 6 mos ago

so nice to speak to someone who could communicate well!! Ryan was incredibly helpful in getting a flight time changed don't listen to the h Read full review ›
Write your own review... 

 by Deb - from 6 mos ago

I ended up working with Catherine and she was very helpful and friendly as well. Read full review ›
Write your own review... 

 by delia - from 6 mos ago

Great service by Marshall Read full review ›
Write your own review... 

 by lds86 - from 7 mos ago

unable to assist, refused to connect to a manager, and rude service. Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Hotwire information besides reviews

Most commonly sought information by Hotwire customers looking for reviews