Hotwire: Bad customer . Service
A Hotwire customer review by GetHuman user ~fh f2f vd :/ from November 25th, 2017
Background on ~fh f2f vd :/'s case
GetHuman: ~fh f2f vd :/ - can you tell our other Hotwire customers when your case took place?
~fh f2f vd :/: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~fh f2f vd :/ a list of common Hotwire problems)
~fh f2f vd :/: "Refund a Charge" was why I was trying to call.
~fh f2f vd :/'s review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fh f2f vd :/: Bad customer . Service
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~fh f2f vd :/: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fh f2f vd :/: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~fh f2f vd :/: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~fh f2f vd :/: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fh f2f vd :/ taken from his Hotwire customer service problem that occurred on November 16th, 2017.