Hotwire: Ridiculous wait time and a waste of time, becau...
A Hotwire customer review by GetHuman user ~Bill G and family from November 25th, 2017
Background on ~Bill G and family's case
GetHuman: ~Bill G and family - can you tell our other Hotwire customers when your case took place?
~Bill G and family: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill G and family a list of common Hotwire problems)
~Bill G and family: "Make a Booking" was why I was trying to call.
~Bill G and family's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill G and family: Ridiculous wait time and a waste of time, because they did nothing to resolve my problem!
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~Bill G and family: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill G and family: I'd give them a two out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~Bill G and family: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~Bill G and family: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill G and family taken from his Hotwire customer service problem that occurred on November 19th, 2017.