Houston Chronicle: Friday, I called * times to have paper replaced...
A Houston Chronicle customer review by GetHuman user ~30 year subscriber from November 21st, 2017
Background on ~30 year subscriber's case
GetHuman: ~30 year subscriber - can you tell our other Houston Chronicle customers when your case took place?
~30 year subscriber: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~30 year subscriber a list of common Houston Chronicle problems)
~30 year subscriber: "Cancel or change subscription" was why I was trying to call.
~30 year subscriber's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~30 year subscriber: Friday, I called * times to have paper replaced. Each time your rep said I would get a paper. One of your reps even called to ssk i I got my paper and when I said no he assured me I would. This is not the first time I was assured a paper and did not get one. I called today and they said no problem I would get a credit. There is a problem, I called my distributer Terry Williams on another occasion and his statement was, " I wish they had never given me this route. I hate it." So why not get rid of him. Whe we had Mike there was no problem. As you charge more for your paper, the service gets worse. I asked the man Italked to this morning who was the highest man up I could talk to and he said he had no idea. Are your people that stupid? Don't answer that, I already know the answer.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~30 year subscriber: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~30 year subscriber: I'd give them a three out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~30 year subscriber: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~30 year subscriber: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~30 year subscriber taken from his Houston Chronicle customer service problem that occurred on November 19th, 2017.