Houston Chronicle: wanted to cancel. They wouldn't let me cancel...

A Houston Chronicle customer review by GetHuman user ~Marc from November 24th, 2017

Background on ~Marc's case

GetHuman: ~Marc - can you tell our other Houston Chronicle customers when your case took place?
~Marc: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
~Marc: I used the 888-220-7211 number I found for on the GetHuman Houston Chronicle customer phone number page I was on: Houston Chronicle Customer Service Phone Number
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Marc a list of common Houston Chronicle problems)
~Marc: "Lower my bill" was why I was trying to call.

~Marc's review of Houston Chronicle customer service

GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marc: wanted to cancel. They wouldn't let me cancel, said I have a * month agreement, downgraded me to just Wed and Sun at least...
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Marc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marc: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Marc: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Marc: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marc taken from his Houston Chronicle customer service problem that occurred on November 22nd, 2017.

Houston Chronicle

2.25 of 5 stars | 116 reviews

~Marc's Houston Chronicle Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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