Houston Chronicle: I called in August to cancel my paper and was a...
A Houston Chronicle customer review by GetHuman user GetHuman-165249 from November 25th, 2017
Background on GetHuman-165249's case
GetHuman: GetHuman-165249 - can you tell our other Houston Chronicle customers when your case took place?
GetHuman-165249: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-165249 a list of common Houston Chronicle problems)
GetHuman-165249: "Delivery problem" was why I was trying to call.
GetHuman-165249's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-165249: I called in August to cancel my paper and was assured that it was canceled. They keep calling me about my subscription and getting payment (I should say they did actually cancel my paper - it hasn't shown up since August). So I called this number, was told my account is still showing "active", and that I would have to be transferred to a Level * rep. As soon as she transferred me, the line went dead. I called back, told the guy what happened and that he just needed to transfer me to a Level * rep, he put me on hold, and immediately the line went dead again! What is wrong with these people?! The Houston Chron is severely lacking in technical capabilities.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
GetHuman-165249: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-165249: I'd give them a three out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
GetHuman-165249: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
GetHuman-165249: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-165249 taken from his Houston Chronicle customer service problem that occurred on November 23rd, 2017.