Houston Chronicle: You say you are closed on a weekday when I trie...
A Houston Chronicle customer review by GetHuman user ~john Gabrielson from November 27th, 2017
Background on ~john Gabrielson's case
GetHuman: ~john Gabrielson - can you tell our other Houston Chronicle customers when your case took place?
~john Gabrielson: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~john Gabrielson a list of common Houston Chronicle problems)
~john Gabrielson: "Delivery problem" was why I was trying to call.
~john Gabrielson's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john Gabrielson: You say you are closed on a weekday when I tried to report non-delivery of my paper.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~john Gabrielson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john Gabrielson: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~john Gabrielson: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~john Gabrielson: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john Gabrielson taken from his Houston Chronicle customer service problem that occurred on November 21st, 2017.