HowAboutWe: Had a billing dispute which they happily fixed...

A HowAboutWe customer review by GetHuman user ~pinto from November 20th, 2017

Background on ~pinto's case

GetHuman: ~pinto - can you tell our other HowAboutWe customers when your case took place?
~pinto: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to HowAboutWe, and if so, how?
~pinto: I used the 718-666-3720 number I found for on the GetHuman HowAboutWe customer phone number page I was on: HowAboutWe Customer Service Phone Number
GetHuman: And which of these common HowAboutWe customer issues best describes the reason you wanted to talk to them?
(Shows ~pinto a list of common HowAboutWe problems)
~pinto: "Complaint" was why I was trying to call.

~pinto's review of HowAboutWe customer service

GetHuman: So how would you sum up your experience for GetHuman's HowAboutWe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pinto: Had a billing dispute which they happily fixed for me.
GetHuman: Let's quantify your experience contacting HowAboutWe. On a scale of 1 to 5, how easy is it go get help on a HowAboutWe problem?
~pinto: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pinto: I'd give them a one out of five on communication.
GetHuman: And what about HowAboutWe's ability to quickly and effectively address your problem?
~pinto: For that I would say one out of five.
GetHuman: And finally- any advice for other HowAboutWe customers?
~pinto: Call them early in the day or late. Don't forget any personal or account information you might need for HowAboutWe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pinto taken from his HowAboutWe customer service problem that occurred on November 14th, 2017.

HowAboutWe

1.00 of 5 stars | 33 reviews

~pinto's HowAboutWe Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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