HughesNet: my package after * month was supposed to be...
A HughesNet customer review by GetHuman user ~Hughes Customer from November 20th, 2017
Background on ~Hughes Customer's case
GetHuman: ~Hughes Customer - can you tell our other HughesNet customers when your case took place?
~Hughes Customer: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Hughes Customer a list of common HughesNet problems)
~Hughes Customer: "Service problem" was why I was trying to call.
~Hughes Customer's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hughes Customer: my package after * month was supposed to be $**.** plus tax.....got charged $**!!! Now I'm stuck trying to talk with a foreigner!!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Hughes Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hughes Customer: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Hughes Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Hughes Customer: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hughes Customer taken from his HughesNet customer service problem that occurred on November 16th, 2017.