Humana Prescription Drug Plan: First two calls disconnected after considerable...

A Humana Prescription Drug Plan customer review by GetHuman user GetHuman-405392 from November 23rd, 2017

Background on GetHuman-405392's case

GetHuman: GetHuman-405392 - can you tell our other Humana Prescription Drug Plan customers when your case took place?
GetHuman-405392: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman-405392: I used the 800-865-8715 number I found for on the GetHuman Humana Prescription Drug Plan customer phone number page I was on: Humana Prescription Drug Plan Customer Service Phone Number
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405392 a list of common Humana Prescription Drug Plan problems)
GetHuman-405392: "Product information" was why I was trying to call.

GetHuman-405392's review of Humana Prescription Drug Plan customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405392: First two calls disconnected after considerable weight. Second call after * hours ** minutes hung up and called again. Still on hold.
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
GetHuman-405392: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405392: I'd give them a four out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
GetHuman-405392: For that I would say three out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
GetHuman-405392: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405392 taken from his Humana Prescription Drug Plan customer service problem that occurred on November 14th, 2017.

Humana Prescription Drug Plan

1.60 of 5 stars | 37 reviews

GetHuman-405392's Humana Prescription Drug Plan Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Humana Prescription Drug Plan, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Humana Prescription Drug Plan in any way.

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