Humana Customer Reviews

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Humana Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.7
OUT OF 5
RESPONSIVENESS
20.1
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Humana Reviews 1 - 15 of 129

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 by anonymous4 - from 14 days ago

i hit zero a lot and ended up with a recording that it would be 12 minute wait. I re-called, went through the prompts and got a human right Read full review ›
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 by Anonymous - from 17 days ago

STILL TAKING MY PREMIUMS OUT WHEN I NO LONGER HAVE THESE THIEVES AS INSURANCE. Read full review ›
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 by not happy - from 18 days ago

I have called 4 time to try to cancel my policy. I have been told three times it was canceled and not to worry and the 4th time that I would Read full review ›
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 by Anonymous - from 23 days ago

Charged my bank account for my OLD insurance plan on Jan 2 @ midnight. Sat Jan 3 called to get reimbursed. Cannot reach anyone!! HUMANA S Read full review ›
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 by Debo - from 24 days ago

It was great not having to go thru multiple gyrations to get thru. The service could not have been better. Many Thanks! Read full review ›
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 by Anonymous - from 1 mo ago

My problem was a bit weird. I had to add dental coverage because my plan no longer offered it. Once it was added, I received a book of coupo Read full review ›
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 by Keelfoot - from 1 mo ago

This will work, but you may have to push an unexpected button or give a response that is NOT "speak to a representative". Read full review ›
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 by techgal - from 1 mo ago

Could not help with just telling me the process to cancel the policy. Have to talk to billing and enrollment specialist. Said could transfer Read full review ›
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 by Anonymous - from 1 mo ago

They were fine on the call. I have no complaints. Read full review ›
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 by jegel8487@aol.com - from 1 mo ago

This was the only number on which I was able to speak to a human after trying several other Humana numbers, including the one on my card! It Read full review ›
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 by Anonymous - from 1 mo ago

Thank you for this number as my questions were answered and for the first time talking with Humana, I was not frustrated! Read full review ›
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 by insurance lady - from 2 mos ago

Live person answered phone, issue resolved shortly thereafter. perfect # Read full review ›
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 by OKsoFar - from 2 mos ago

Talked to a customer service person within 3 minutes of calling: was not transferred, did not have to press 0. Supposed to get confirmatio Read full review ›
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 by Anonymous - from 2 mos ago

transfered many times never got the right person till the end and my questions were not answered Read full review ›
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 by Ruth Messing - from 3 mos ago

Still had to press 0 repeatedly, repeatedly, repeatedly until someone finally answered. Read full review ›
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