Humana Customer Reviews

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Humana Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.7
OUT OF 5
RESPONSIVENESS
22.1
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Humana Reviews 1 - 15 of 129

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 by Jeanne - from 6 days ago

Torrika was great. She is efficient and knowledgeable about the issues that I called about. The information that she gave me was extremely Read full review ›
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 by Anonymous - from 26 days ago

Poor Read full review ›
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 by Sinclair - from 27 days ago

This company is ridiculous - keep you waiting using up your time and mine - when I complained I was told they were "working on it - taking m Read full review ›
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 by BugEyedTurkey - from 1 mo ago

It is IMPOSSIBLE to talk to a human with ANY compassion, caring or desire to help! Their phone system bounces you all over the place! Still Read full review ›
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 by Anonymous - from 1 mo ago

MALAKU WAS VERY HELPFUL AND NICE. Read full review ›
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 by Rebecca - from 2 mos ago

Even after 50 minutes, I never got a response! I need to talk to a Representative, and the system doesn't recognize my Member ID number! Read full review ›
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 by Anonymous - from 2 mos ago

Menu kept taking me back to the beginning. I entered same info over and over and over Read full review ›
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 by Anonymous - from 2 mos ago

Tried 6 times at different numbers and was disconnected each time once placed in que for a live person. Read full review ›
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 by Anonymous - from 2 mos ago

couldn't get a live person Read full review ›
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 by Anonymous - from 2 mos ago

VERY BAD C/S a BIG company like this is customer driven there for should be better than what was received Read full review ›
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 by mejs224 - from 2 mos ago

I have called every humana phone number to contact a person I had been talking to and after 4 DAYS of doing this - YOU FIGURE IT OUT HOW TO Read full review ›
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 by Anonymous - from 3 mos ago

Lost ID card, the website didn't have any info how to find and print off info. Helped me by giving me the info I needed for a vitality check Read full review ›
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 by BurnsBabe - from 3 mos ago

I called because I didn't understand a code on my bill. (Initially, I was supposed to pay no premium, but I added dental and so pay a small Read full review ›
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 by MARI - from 3 mos ago

WAS TRANSFERED AFTER A WAIT TIME OF 22 MINUETES AND THEN THE CALL WAS DROPPED CALLED BACK AND WAS ON HOLD INEXCESS OF 25 MINUTES JUST TO BE Read full review ›
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 by gwpriester - from 3 mos ago

Humana - I hope you are reading this. Your phone queue sucks. It is totally convoluted. If you really care about your customers, then make i Read full review ›
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