Humana Customer Reviews

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Humana Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
21.1
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Humana Reviews 1 - 15 of 105

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 by insurance lady - from 5 days ago

Live person answered phone, issue resolved shortly thereafter. perfect # Read full review ›
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 by OKsoFar - from 5 days ago

Talked to a customer service person within 3 minutes of calling: was not transferred, did not have to press 0. Supposed to get confirmatio Read full review ›
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 by Anonymous - from 10 days ago

transfered many times never got the right person till the end and my questions were not answered Read full review ›
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 by Ruth Messing - from 1 mo ago

Still had to press 0 repeatedly, repeatedly, repeatedly until someone finally answered. Read full review ›
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 by Ruth Messing - from 1 mo ago

Never could get to a live human being. Tried your system of pressing 0 immediately and didn't work. Had to wait through 15 minutes of menu Read full review ›
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 by Anonymous - from 1 mo ago

transferred to wrong number 3 times asked for supervisor but no one came to phone Read full review ›
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 by neverneverland - from 1 mo ago

Very helpful when you get a live person on the phone. Read full review ›
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 by coralroses - from 1 mo ago

THANKS!! My mom was getting frustrated trying to contact Humana about her prescription plan by their automated torture device. I found your Read full review ›
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 by Anonymous - from 1 mo ago

i was other numbers i tried had no live rep option. the rep i got was great, but she had to transfer me to another rep,, and then a third. Read full review ›
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 by MB - from 1 mo ago

Representative was courteous and helpful! Excellent experience. Read full review ›
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 by Jason - from 1 mo ago

Automated machines everywhere! But, once you get to an actual person they are extremely helpful and polite Read full review ›
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 by Anonymous - from 1 mo ago

horrible circular recorded messages. Read full review ›
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 by kellyn - from 1 mo ago

I pressed 0 three times.. then they did help at all transferring me to a number that isn't even affiliated with their humana Read full review ›
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 by dt - from 1 mo ago

Big joke Read full review ›
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 by Anonymous - from 1 mo ago

excellent Read full review ›
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