Humana Customer Reviews

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Humana Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
22.3
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Humana Reviews 1 - 15 of 129

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 by Rebecca - from 5 days ago

Even after 50 minutes, I never got a response! I need to talk to a Representative, and the system doesn't recognize my Member ID number! Read full review ›
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 by Anonymous - from 9 days ago

Menu kept taking me back to the beginning. I entered same info over and over and over Read full review ›
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 by Anonymous - from 11 days ago

Tried 6 times at different numbers and was disconnected each time once placed in que for a live person. Read full review ›
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 by Anonymous - from 13 days ago

couldn't get a live person Read full review ›
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 by Anonymous - from 13 days ago

VERY BAD C/S a BIG company like this is customer driven there for should be better than what was received Read full review ›
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 by mejs224 - from 17 days ago

I have called every humana phone number to contact a person I had been talking to and after 4 DAYS of doing this - YOU FIGURE IT OUT HOW TO Read full review ›
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 by Anonymous - from 25 days ago

Lost ID card, the website didn't have any info how to find and print off info. Helped me by giving me the info I needed for a vitality check Read full review ›
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 by BurnsBabe - from 1 mo ago

I called because I didn't understand a code on my bill. (Initially, I was supposed to pay no premium, but I added dental and so pay a small Read full review ›
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 by MARI - from 1 mo ago

WAS TRANSFERED AFTER A WAIT TIME OF 22 MINUETES AND THEN THE CALL WAS DROPPED CALLED BACK AND WAS ON HOLD INEXCESS OF 25 MINUTES JUST TO BE Read full review ›
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 by gwpriester - from 1 mo ago

Humana - I hope you are reading this. Your phone queue sucks. It is totally convoluted. If you really care about your customers, then make i Read full review ›
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 by TIna Mitchell - from 1 mo ago

Next for Humana to authorize a test. Read full review ›
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 by nobody - from 1 mo ago

Absolutely no communication what so ever. A total black out. I have tried to pay my monthly premium for 2 days and have had luck. With the w Read full review ›
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 by i'm stupid - from 1 mo ago

after 6 months of trying to get Humana to pay a claim, and hours of getting the run around thru the humana maze of idiots. I find out my doc Read full review ›
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 by Estrella Rosado - from 2 mos ago

Got immediate help. The Service was great. Thank you very much. Read full review ›
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 by berb - from 2 mos ago

Worse customer service ever. People are nice, but nothing they say turns out to be true. I'm still waiting a month for an appeal that should Read full review ›
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