Humana Customer Reviews

HomeRead Customer ReviewsHumana Customer Reviews

Humana Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
22.4
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


See how Humana has done over time on our Humana ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Humana too - we need to keep each other informed!


Recent Humana Reviews 1 - 15 of 129

Write your own review... 

 by BugEyedTurkey - from 18 days ago

It is IMPOSSIBLE to talk to a human with ANY compassion, caring or desire to help! Their phone system bounces you all over the place! Still Read full review ›
Write your own review... 

 by Anonymous - from 23 days ago

MALAKU WAS VERY HELPFUL AND NICE. Read full review ›
Write your own review... 

 by Rebecca - from 1 mo ago

Even after 50 minutes, I never got a response! I need to talk to a Representative, and the system doesn't recognize my Member ID number! Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Menu kept taking me back to the beginning. I entered same info over and over and over Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Tried 6 times at different numbers and was disconnected each time once placed in que for a live person. Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

couldn't get a live person Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

VERY BAD C/S a BIG company like this is customer driven there for should be better than what was received Read full review ›
Write your own review... 

 by mejs224 - from 1 mo ago

I have called every humana phone number to contact a person I had been talking to and after 4 DAYS of doing this - YOU FIGURE IT OUT HOW TO Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Lost ID card, the website didn't have any info how to find and print off info. Helped me by giving me the info I needed for a vitality check Read full review ›
Write your own review... 

 by BurnsBabe - from 2 mos ago

I called because I didn't understand a code on my bill. (Initially, I was supposed to pay no premium, but I added dental and so pay a small Read full review ›
Write your own review... 

 by MARI - from 2 mos ago

WAS TRANSFERED AFTER A WAIT TIME OF 22 MINUETES AND THEN THE CALL WAS DROPPED CALLED BACK AND WAS ON HOLD INEXCESS OF 25 MINUTES JUST TO BE Read full review ›
Write your own review... 

 by gwpriester - from 2 mos ago

Humana - I hope you are reading this. Your phone queue sucks. It is totally convoluted. If you really care about your customers, then make i Read full review ›
Write your own review... 

 by TIna Mitchell - from 2 mos ago

Next for Humana to authorize a test. Read full review ›
Write your own review... 

 by nobody - from 2 mos ago

Absolutely no communication what so ever. A total black out. I have tried to pay my monthly premium for 2 days and have had luck. With the w Read full review ›
Write your own review... 

 by i'm stupid - from 2 mos ago

after 6 months of trying to get Humana to pay a claim, and hours of getting the run around thru the humana maze of idiots. I find out my doc Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Humana information besides reviews

Most commonly sought information by Humana customers looking for reviews