Humana: waited * hours with my speaker ph on. these are...

A Humana customer review by GetHuman user ~shit rod from November 20th, 2017

Background on ~shit rod's case

GetHuman: ~shit rod - can you tell our other Humana customers when your case took place?
~shit rod: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Humana, and if so, how?
~shit rod: I used the 877-877-1051 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~shit rod a list of common Humana problems)
~shit rod: "Make/Chase a claim" was why I was trying to call.

~shit rod's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shit rod: waited * hours with my speaker ph on. these are the legal criminals that are teamed up with our government.....their day is definatly gonna come
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~shit rod: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shit rod: I'd give them a five out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~shit rod: For that I would say four out of five.
GetHuman: And finally- any advice for other Humana customers?
~shit rod: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shit rod taken from his Humana customer service problem that occurred on November 14th, 2017.

Humana

2.50 of 5 stars | 93 reviews

~shit rod's Humana Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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