Humana: I called from a providers office * times and ne...
A Humana customer review by GetHuman user ~hate ins companies from November 21st, 2017
Background on ~hate ins companies's case
GetHuman: ~hate ins companies - can you tell our other Humana customers when your case took place?
~hate ins companies: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~hate ins companies a list of common Humana problems)
~hate ins companies: "Check on a Claim" was why I was trying to call.
~hate ins companies's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate ins companies: I called from a providers office * times and never did get anyone to answer.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~hate ins companies: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate ins companies: I'd give them a five out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~hate ins companies: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~hate ins companies: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate ins companies taken from his Humana customer service problem that occurred on November 11th, 2017.