Humana: Live person answered phone, issue resolved shor...
A Humana customer review by GetHuman user ~insurance lady from November 24th, 2017
Background on ~insurance lady's case
GetHuman: ~insurance lady - can you tell our other Humana customers when your case took place?
~insurance lady: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~insurance lady a list of common Humana problems)
~insurance lady: "Overcharge/Strange charge" was why I was trying to call.
~insurance lady's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~insurance lady: Live person answered phone, issue resolved shortly thereafter. perfect *
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~insurance lady: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~insurance lady: I'd give them a five out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~insurance lady: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~insurance lady: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~insurance lady taken from his Humana customer service problem that occurred on November 16th, 2017.