Humana: Got immediate help. The Service was great. Tha...

A Humana customer review by GetHuman user ~Estrella Rosado from November 26th, 2017

Background on ~Estrella Rosado's case

GetHuman: ~Estrella Rosado - can you tell our other Humana customers when your case took place?
~Estrella Rosado: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Humana, and if so, how?
~Estrella Rosado: I used the 877-877-1051 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~Estrella Rosado a list of common Humana problems)
~Estrella Rosado: "Update Account Info" was why I was trying to call.

~Estrella Rosado's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Estrella Rosado: Got immediate help. The Service was great. Thank you very much.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~Estrella Rosado: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Estrella Rosado: I'd give them a one out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~Estrella Rosado: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana customers?
~Estrella Rosado: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Estrella Rosado taken from his Humana customer service problem that occurred on November 22nd, 2017.

Humana

2.50 of 5 stars | 93 reviews

~Estrella Rosado's Humana Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Humana, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Humana in any way.

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