Husqvarna: Customer Service department refuses to return a...
A Husqvarna customer review by GetHuman user GetHuman-375087 from November 27th, 2017
Background on GetHuman-375087's case
GetHuman: GetHuman-375087 - can you tell our other Husqvarna customers when your case took place?
GetHuman-375087: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Husqvarna, and if so, how?
GetHuman: And which of these common Husqvarna customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375087 a list of common Husqvarna problems)
GetHuman-375087: "Where to buy" was why I was trying to call.
GetHuman-375087's review of Husqvarna customer service
GetHuman: So how would you sum up your experience for GetHuman's Husqvarna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375087: Customer Service department refuses to return an ignition module for Husqvarna Chainsaw that is unopened.**Reason for return request is because the ignition module outside package label reads "CHINA"...even though the part cost $**.** it was made in China.**My chainsaw cost over $*** new and I refuse to put a cheap "CHINA" part onto my chainsaw.**I would have never ordered this part from my local Husqvarna store if I knew the part was made in China.**Husqvarna Customers beware...Husqvarna replacement parts are now being made in China.
GetHuman: Let's quantify your experience contacting Husqvarna. On a scale of 1 to 5, how easy is it go get help on a Husqvarna problem?
GetHuman-375087: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375087: I'd give them a five out of five on communication.
GetHuman: And what about Husqvarna's ability to quickly and effectively address your problem?
GetHuman-375087: For that I would say four out of five.
GetHuman: And finally- any advice for other Husqvarna customers?
GetHuman-375087: Call them early in the day or late. Don't forget any personal or account information you might need for Husqvarna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375087 taken from his Husqvarna customer service problem that occurred on November 19th, 2017.