Idaho Power: should not have to wait on hold to pay a bill...

A Idaho Power customer review by GetHuman user GetHuman-392139 from November 20th, 2017

Background on GetHuman-392139's case

GetHuman: GetHuman-392139 - can you tell our other Idaho Power customers when your case took place?
GetHuman-392139: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Idaho Power, and if so, how?
GetHuman-392139: I used the 800-488-6151 number I found for on the GetHuman Idaho Power customer phone number page I was on: Idaho Power Customer Service Phone Number
GetHuman: And which of these common Idaho Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-392139 a list of common Idaho Power problems)
GetHuman-392139: "Complaint" was why I was trying to call.

GetHuman-392139's review of Idaho Power customer service

GetHuman: So how would you sum up your experience for GetHuman's Idaho Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-392139: should not have to wait on hold to pay a bill...You want monney you shuold answer the phone
GetHuman: Let's quantify your experience contacting Idaho Power. On a scale of 1 to 5, how easy is it go get help on a Idaho Power problem?
GetHuman-392139: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-392139: I'd give them a five out of five on communication.
GetHuman: And what about Idaho Power's ability to quickly and effectively address your problem?
GetHuman-392139: For that I would say three out of five.
GetHuman: And finally- any advice for other Idaho Power customers?
GetHuman-392139: Call them early in the day or late. Don't forget any personal or account information you might need for Idaho Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-392139 taken from his Idaho Power customer service problem that occurred on November 15th, 2017.

Idaho Power

2.97 of 5 stars | 5 reviews

GetHuman-392139's Idaho Power Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Idaho Power, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Idaho Power in any way.

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