Ideeli: After * days of chatting regarding billing erro...
A Ideeli customer review by GetHuman user ~Yulia from November 19th, 2017
Background on ~Yulia's case
GetHuman: ~Yulia - can you tell our other Ideeli customers when your case took place?
~Yulia: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Ideeli, and if so, how?
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows ~Yulia a list of common Ideeli problems)
~Yulia: "Complaint" was why I was trying to contact.
~Yulia's review of Ideeli customer service
GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yulia: After * days of chatting regarding billing error from their side, problem still not resolved. The answer is please wait and we will contact you with resolution.
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
~Yulia: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yulia: I'd give them a two out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
~Yulia: For that I would say one out of five.
GetHuman: And finally- any advice for other Ideeli customers?
~Yulia: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yulia taken from his Ideeli customer service problem that occurred on November 14th, 2017.