Ikea.com: I am unable to get a response on phone unless I...

A Ikea.com customer review by GetHuman user ~judy from November 18th, 2017

Background on ~judy's case

GetHuman: ~judy - can you tell our other Ikea.com customers when your case took place?
~judy: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Ikea.com, and if so, how?
~judy: I used a phone number I found on the GetHuman Ikea.com customer service contact info page: Contact Ikea.com Customer Service
GetHuman: And which of these common Ikea.com customer issues best describes the reason you wanted to talk to them?
(Shows ~judy a list of common Ikea.com problems)
~judy: "Make a purchase" was why I was trying to call.

~judy's review of Ikea.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~judy: I am unable to get a response on phone unless I hold on for ** minutes. I can not get anywhere on the www. It is the worse www I have ever seen. It does not cover what or where or how one can get through. You have no e-mail address.
GetHuman: Let's quantify your experience contacting Ikea.com. On a scale of 1 to 5, how easy is it go get help on a Ikea.com problem?
~judy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~judy: I'd give them a one out of five on communication.
GetHuman: And what about Ikea.com's ability to quickly and effectively address your problem?
~judy: For that I would say four out of five.
GetHuman: And finally- any advice for other Ikea.com customers?
~judy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ikea.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~judy taken from his Ikea.com customer service problem that occurred on November 14th, 2017.

Ikea.com

1.00 of 5 stars | 37 reviews

~judy's Ikea.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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