Ikea: I have been calling for over a month to get a r...

A Ikea customer review by GetHuman user ~wendy campbell from November 24th, 2017

Background on ~wendy campbell's case

GetHuman: ~wendy campbell - can you tell our other Ikea customers when your case took place?
~wendy campbell: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Ikea, and if so, how?
~wendy campbell: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~wendy campbell a list of common Ikea problems)
~wendy campbell: "Missing Item" was why I was trying to call.

~wendy campbell's review of Ikea customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wendy campbell: I have been calling for over a month to get a refund on products refused at delivery. cannot get hold of anyone. Horrible service will never shop at your store again
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~wendy campbell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wendy campbell: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~wendy campbell: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~wendy campbell: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wendy campbell taken from his Ikea customer service problem that occurred on November 18th, 2017.

Ikea

1.86 of 5 stars | 242 reviews

~wendy campbell's Ikea Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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