EPPICard: Was on hold * times and never answered would li...
A EPPICard customer review by GetHuman user ~Tracey watkins from November 22nd, 2017
Background on ~Tracey watkins's case
GetHuman: ~Tracey watkins - can you tell our other EPPICard customers when your case took place?
~Tracey watkins: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to EPPICard, and if so, how?
GetHuman: And which of these common EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows ~Tracey watkins a list of common EPPICard problems)
~Tracey watkins: "Lower my rate" was why I was trying to call.
~Tracey watkins's review of EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tracey watkins: Was on hold * times and never answered would like someone to answer my ? On my account charge
GetHuman: Let's quantify your experience contacting EPPICard. On a scale of 1 to 5, how easy is it go get help on a EPPICard problem?
~Tracey watkins: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tracey watkins: I'd give them a one out of five on communication.
GetHuman: And what about EPPICard's ability to quickly and effectively address your problem?
~Tracey watkins: For that I would say two out of five.
GetHuman: And finally- any advice for other EPPICard customers?
~Tracey watkins: Call them early in the day or late. Don't forget any personal or account information you might need for EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tracey watkins taken from his EPPICard customer service problem that occurred on November 20th, 2017.