EPPICard: when calling all you get is automated service w...
A EPPICard customer review by GetHuman user ~csmith71 from November 15th, 2017
Background on ~csmith71's case
GetHuman: ~csmith71 - can you tell our other EPPICard customers when your case took place?
~csmith71: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to EPPICard, and if so, how?
GetHuman: And which of these common EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows ~csmith71 a list of common EPPICard problems)
~csmith71: "Lower my rate" was why I was trying to call.
~csmith71's review of EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~csmith71: when calling all you get is automated service when you need a real voice person to solve issues on why your card isn't working propperly
GetHuman: Let's quantify your experience contacting EPPICard. On a scale of 1 to 5, how easy is it go get help on a EPPICard problem?
~csmith71: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~csmith71: I'd give them a one out of five on communication.
GetHuman: And what about EPPICard's ability to quickly and effectively address your problem?
~csmith71: For that I would say four out of five.
GetHuman: And finally- any advice for other EPPICard customers?
~csmith71: Call them early in the day or late. Don't forget any personal or account information you might need for EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~csmith71 taken from his EPPICard customer service problem that occurred on November 6th, 2017.