Infinity Auto Insurance: Customer was not helpful
A Infinity Auto Insurance customer review by GetHuman user ~Nittaya Nikolov from November 18th, 2017
Background on ~Nittaya Nikolov's case
GetHuman: ~Nittaya Nikolov - can you tell our other Infinity Auto Insurance customers when your case took place?
~Nittaya Nikolov: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Infinity Auto Insurance, and if so, how?
GetHuman: And which of these common Infinity Auto Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Nittaya Nikolov a list of common Infinity Auto Insurance problems)
~Nittaya Nikolov: "Update account information" was why I was trying to call.
~Nittaya Nikolov's review of Infinity Auto Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Infinity Auto Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nittaya Nikolov: Customer was not helpful
GetHuman: Let's quantify your experience contacting Infinity Auto Insurance. On a scale of 1 to 5, how easy is it go get help on a Infinity Auto Insurance problem?
~Nittaya Nikolov: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nittaya Nikolov: I'd give them a one out of five on communication.
GetHuman: And what about Infinity Auto Insurance's ability to quickly and effectively address your problem?
~Nittaya Nikolov: For that I would say three out of five.
GetHuman: And finally- any advice for other Infinity Auto Insurance customers?
~Nittaya Nikolov: Call them early in the day or late. Don't forget any personal or account information you might need for Infinity Auto Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nittaya Nikolov taken from his Infinity Auto Insurance customer service problem that occurred on November 17th, 2017.