J&P Cycles: Paid for *day shipping. Item not received on *r...
A J&P Cycles customer review by GetHuman user ~SucksX10 from November 19th, 2017
Background on ~SucksX10's case
GetHuman: ~SucksX10 - can you tell our other J&P Cycles customers when your case took place?
~SucksX10: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to J&P Cycles, and if so, how?
GetHuman: And which of these common J&P Cycles customer issues best describes the reason you wanted to talk to them?
(Shows ~SucksX10 a list of common J&P Cycles problems)
~SucksX10: "Cancel order" was why I was trying to call.
~SucksX10's review of J&P Cycles customer service
GetHuman: So how would you sum up your experience for GetHuman's J&P Cycles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SucksX10: Paid for *day shipping. Item not received on *rd day..there's a delay with ups but since J&P "customer service" people didn't think it was their fault they refused to refund the $**.** they charged me in order to get the product in *days. *I won't be ordering another part from them. Ever.
GetHuman: Let's quantify your experience contacting J&P Cycles. On a scale of 1 to 5, how easy is it go get help on a J&P Cycles problem?
~SucksX10: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SucksX10: I'd give them a five out of five on communication.
GetHuman: And what about J&P Cycles's ability to quickly and effectively address your problem?
~SucksX10: For that I would say five out of five.
GetHuman: And finally- any advice for other J&P Cycles customers?
~SucksX10: Call them early in the day or late. Don't forget any personal or account information you might need for J&P Cycles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SucksX10 taken from his J&P Cycles customer service problem that occurred on November 16th, 2017.
J&P Cycles
5.00 of 5 stars | 7 reviews
~SucksX10's J&P Cycles Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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