JCPenney: Issue not resolved.More issues with Penney's th...
A JCPenney customer review by GetHuman user GetHuman-396506 from November 19th, 2017
Background on GetHuman-396506's case
GetHuman: GetHuman-396506 - can you tell our other JCPenney customers when your case took place?
GetHuman-396506: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396506 a list of common JCPenney problems)
GetHuman-396506: "Refund a Charge" was why I was trying to call.
GetHuman-396506's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396506: Issue not resolved.More issues with Penney's than worth shopping there* Will pass along to all my friends and my cusyomets
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-396506: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396506: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-396506: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-396506: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396506 taken from his JCPenney customer service problem that occurred on November 16th, 2017.