JCPenney: After spending several minutes trying to reach...
A JCPenney customer review by GetHuman user ~Jennifer from November 27th, 2017
Background on ~Jennifer's case
GetHuman: ~Jennifer - can you tell our other JCPenney customers when your case took place?
~Jennifer: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer a list of common JCPenney problems)
~Jennifer: "Track a Package" was why I was trying to call.
~Jennifer's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer: After spending several minutes trying to reach someone with the * provided on my bill, finally found this customer service * & was able to talk to a real person (Michelle). I was calling about a late fee on my account (which I paid one day late) and Michelle waived the fee for me. She was very professional, pleasant & answered all of my questions. Thanks for making it possible for me to talk to a "real" person!
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Jennifer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Jennifer: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Jennifer: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer taken from his JCPenney customer service problem that occurred on November 20th, 2017.