JPMorgan Chase: Got transfer three times and still no solution...

A JPMorgan Chase customer review by GetHuman user GetHuman-193370 from November 25th, 2017

Background on GetHuman-193370's case

GetHuman: GetHuman-193370 - can you tell our other JPMorgan Chase customers when your case took place?
GetHuman-193370: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to JPMorgan Chase, and if so, how?
GetHuman-193370: I used the 800-392-5749 number I found for on the GetHuman JPMorgan Chase customer phone number page I was on: JPMorgan Chase Customer Service Phone Number
GetHuman: And which of these common JPMorgan Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-193370 a list of common JPMorgan Chase problems)
GetHuman-193370: "Setup an account" was why I was trying to call.

GetHuman-193370's review of JPMorgan Chase customer service

GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-193370: Got transfer three times and still no solution.was on hold for ** minutes before was told can not help me. This is unacceptable. Chase got to do better or you will lose your customers
GetHuman: Let's quantify your experience contacting JPMorgan Chase. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Chase problem?
GetHuman-193370: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-193370: I'd give them a five out of five on communication.
GetHuman: And what about JPMorgan Chase's ability to quickly and effectively address your problem?
GetHuman-193370: For that I would say three out of five.
GetHuman: And finally- any advice for other JPMorgan Chase customers?
GetHuman-193370: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-193370 taken from his JPMorgan Chase customer service problem that occurred on November 18th, 2017.

JPMorgan Chase

3.50 of 5 stars | 16 reviews

GetHuman-193370's JPMorgan Chase Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JPMorgan Chase, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JPMorgan Chase in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!