JPMorgan Chase: It took a while to get through the automated sy...

A JPMorgan Chase customer review by GetHuman user ~Anonymous33 from November 14th, 2017

Background on ~Anonymous33's case

GetHuman: ~Anonymous33 - can you tell our other JPMorgan Chase customers when your case took place?
~Anonymous33: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to JPMorgan Chase, and if so, how?
~Anonymous33: I used the 800-392-5749 number I found for on the GetHuman JPMorgan Chase customer phone number page I was on: JPMorgan Chase Customer Service Phone Number
GetHuman: And which of these common JPMorgan Chase customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous33 a list of common JPMorgan Chase problems)
~Anonymous33: "Complaint" was why I was trying to call.

~Anonymous33's review of JPMorgan Chase customer service

GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous33: It took a while to get through the automated system before I got to customer service* my wait was approximately *-* mins. My issue was not solved but the rep was as helpful as she could be.
GetHuman: Let's quantify your experience contacting JPMorgan Chase. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Chase problem?
~Anonymous33: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous33: I'd give them a two out of five on communication.
GetHuman: And what about JPMorgan Chase's ability to quickly and effectively address your problem?
~Anonymous33: For that I would say five out of five.
GetHuman: And finally- any advice for other JPMorgan Chase customers?
~Anonymous33: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous33 taken from his JPMorgan Chase customer service problem that occurred on November 8th, 2017.

JPMorgan Chase

3.50 of 5 stars | 16 reviews

~Anonymous33's JPMorgan Chase Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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