Jackson National Life Insurance: AFTER * MONTHS AND MANY LETTERS AND REQUEST FOR...

A Jackson National Life Insurance customer review by GetHuman user ~TOM from November 19th, 2017

Background on ~TOM's case

GetHuman: ~TOM - can you tell our other Jackson National Life Insurance customers when your case took place?
~TOM: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Jackson National Life Insurance, and if so, how?
~TOM: I used the 800-644-4565 number I found for on the GetHuman Jackson National Life Insurance customer phone number page I was on: Jackson National Life Insurance Customer Service Phone Number
GetHuman: And which of these common Jackson National Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~TOM a list of common Jackson National Life Insurance problems)
~TOM: "Make/Chase a claim" was why I was trying to call.

~TOM's review of Jackson National Life Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Jackson National Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TOM: AFTER * MONTHS AND MANY LETTERS AND REQUEST FOR SURRENDER OF THE POLICY JACKSON NAT. LIFE INS. IS NOT ABLE TO PROCESS OUR REQUEST
GetHuman: Let's quantify your experience contacting Jackson National Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Jackson National Life Insurance problem?
~TOM: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TOM: I'd give them a four out of five on communication.
GetHuman: And what about Jackson National Life Insurance's ability to quickly and effectively address your problem?
~TOM: For that I would say one out of five.
GetHuman: And finally- any advice for other Jackson National Life Insurance customers?
~TOM: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson National Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TOM taken from his Jackson National Life Insurance customer service problem that occurred on November 17th, 2017.

Jackson National Life Insurance

2.67 of 5 stars | 26 reviews

~TOM's Jackson National Life Insurance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Jackson National Life Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Jackson National Life Insurance in any way.

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