Jacksonville Electric Authority: Excellent service

A Jacksonville Electric Authority customer review by GetHuman user ~mhartle from November 20th, 2017

Background on ~mhartle's case

GetHuman: ~mhartle - can you tell our other Jacksonville Electric Authority customers when your case took place?
~mhartle: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
~mhartle: I used the 800-683-5542 number I found for on the GetHuman Jacksonville Electric Authority customer phone number page I was on: Jacksonville Electric Authority Customer Service Phone Number
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~mhartle a list of common Jacksonville Electric Authority problems)
~mhartle: "Change appointment" was why I was trying to call.

~mhartle's review of Jacksonville Electric Authority customer service

GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mhartle: Excellent service
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~mhartle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mhartle: I'd give them a two out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~mhartle: For that I would say five out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~mhartle: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mhartle taken from his Jacksonville Electric Authority customer service problem that occurred on November 15th, 2017.

Jacksonville Electric Authority

4.00 of 5 stars | 31 reviews

~mhartle's Jacksonville Electric Authority Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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